Refinancia is a Financial Servicer

We focus on purchasing Non performing Loans´(NPLs) and consumer loans collection administration.

Refinancia
is a Financial Servicer

We focus on purchasing Non performing Loans´(NPLs) and consumer loans collection administration.

Value creating processes

Consumer Loan Portfolio Management:

• Portfolio valuation track record and expertise
• Scoring models to prioritize collections
• Portfolio tracking/vintage management

Collections / Recovery:

• Data based account allocation models
• Call centers with trained collections reps; processes and routines ensuring empathetic interaction and high liquidation
• Consumer management focused on low friction and multichannel contact alternatives for payment motivation

Point of Sale Loan Origination:

• Merchant interface platform that manages tailor made models for immediate underwriting (BNPL and POS loans)
• Processes and systems to assign and manage loan portfolios

Core-Technology Development and Integration:

• Loan management and collections infrastructure
• Data handling and scoring tools
• Automated client interaction and self-service platforms

Refinancia at a Glance

• Founded in 2005.
• Operates in Colombia and Perú.
• +600 employees.
• +200 NPL portfolios purchased serving 3 million customers.
• Collection outsourcing for top banks with an active allocation of over 110K customers.
• Servicing for Fintech Originators with 60K active customers (2020)

Revenue generating units

Consumer Non-Performing loan Servicing and Collections

What we do and how revenue flows

• Identify charged-off portfolios to purchase from Banks
• Project cash flows and perform portfolio valuations
• On board NPL portfolios in our platform
• Multi-channel consumer interaction, collections
• Align incentives with NPL investors

Revenue Model: % of Collections

Future expectations

• NPL sales by banks expected to increase due to greater inventory
• Capital deployment structures in place to capture attractive market share in Colombia

Bank defaulted consumer loans Recovery and Collections

• Integrate with merchants to allow for Point-of-sale credit origination (Digital, aligned with credit policies)
• Recurrent interaction with bank officials to ensure effectiveness of collections strategies
• Align incentives with banks for proper goal setting and performance management

Revenue Model: % of Collections

• Additional volume is expected in current contracts
• New contracts possible in Colombia
• Nearshoring collections services with efficient pricing is an attractive opportunity

POS Loan
Origination

• Integrate with merchants to allow for Point-of-sale credit origination (Digital, aligned with credit policies)
• Connect with funding structures to coordinate disbursement to merchant

Revenue Model: rental fee + % of balance approved

• Banks and Fintechs interested in entering quickly to POS lending and BNPL business
• Merchants increasingly interested in offering credit services to end-consumers

POS Loan Servicing and Collections

• On-board POS loans to our servicing platform
• Manage all interaction with end-consumer during lifetime of each loan
• Collect on defaulted loans

Revenue Model: AUM fee + % of Collections

• Origination contracts require loan-management services
• Other growing fintech originators require collection services

Loan portfolio management and Master Servicing

• Track portfolio performance
• Define operations strategy for efficient collections
• Model consumer credit behavior and integrate collections

Revenue Model: monthly fee + performance bonus

• Debt managers to offshore efficient capabilities

Point of sale lending as a service

Loan management plataform

Origination

• Loan application processing
• Digital signatures
• POS interface (physical and e-commerce)
• Identity validation

Merchant Management Tool

• Disbursement management
• Consolidated application management
• Commercial dash boards

Merchant platform

• Data and score management
• Payment application and Receivable management
• Analytics cut by merchant, funder, end-consumer
• Tools for loan performance management

End-consumer platform

Consumer Interface

• Payment Options
• Statements
• Consumer Loan information
• Self-Service tools and Call Center options

Collections

• Collections core management
• Negotiations management
• Data and Scores for collection prioritization